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Service System

VmShell provides you with comprehensive guarantees and support, ensuring every journey is comfortable, convenient, and worry-free.

Cash Service Guarantee

Cash service guarantee

Cash service guarantee

We have service points in major tourist cities across the country, providing services such as cash exchange and emergency funds to ensure the safety of your travel funds.

Multi-currency exchange

Multi-currency exchange

It supports currency exchange services for multiple currencies including RMB, USD, EUR, and HKD, with favorable exchange rates and low transaction fees.

Network Service Guarantee

VmShell Glable eSIM

VmShell Glable eSIM

為每位旅客提供隨身WiFi設備,確保在西藏、新疆等偏遠地區也能保持網絡連接。我们拥有自己的ESIM通讯系统,完全满足用户的网络需求

Online customer support

Online customer support

We offer 24/7 online customer service, providing real-time support via WeChat, WhatsApp, and other methods.

Phone Service Guarantee

24-hour emergency hotline

24-hour emergency hotline

We offer a 24-hour emergency hotline, so no matter where you encounter a problem, we can respond immediately.

Multilingual services

Multilingual services

We offer multilingual telephone services in Chinese, English, Japanese, Korean, and other languages ​​to meet the needs of travelers of different nationalities.

Medical Service Guarantee

High-altitude medical support

High-altitude medical support

For high-altitude areas such as Tibet and Xinjiang, professional high-altitude medical equipment and medical personnel are provided to ensure the health and safety of passengers.

Comprehensive medical insurance

Comprehensive medical insurance

We provide comprehensive travel medical insurance for every traveler, covering a variety of protections including accidental injury and medical treatment.

Need Dedicated Support?

Our global customer service team is online 24/7 to answer your questions and provide customized service solutions. No matter where you are, VmShell is always with you.

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