VmShellSSR Support

Getting started

Sign in with your VmShell account, choose an available plan, select a node, and tap Connect. The app displays the current connection state, selected route, usage, and network diagnostics.

Account help

Use Forgot Password on the sign-in screen to receive a verification code. Profile, avatar, invitation, and subscription information are synchronized with the VmShell account service.

VPN troubleshooting

Confirm that your device has an active internet connection, allow the VPN configuration prompt, and try another available node. If the tunnel stops for safety, reconnect after the app finishes refreshing the subscription and node list.

For persistent failures, include the device model, iOS/iPadOS version, app version, approximate time, and the diagnostic message. Never send your password or private keys.

Plans and payments

On iOS and iPadOS, digital plans are purchased through Apple In-App Purchase. Use Restore Purchases to synchronize an eligible purchase made with the same Apple Account.

For billing, refund, or subscription-status questions, provide the Apple order reference when contacting support. Refund decisions for App Store purchases are handled by Apple according to its policies.

Privacy and terms

Read the current Privacy Policy, Terms of Service, and Refund Policy.

These pages describe account data, service use, payments, cancellations, and support handling.